Beds and Bars 20/20 Pilot

Beds and Bars is currently supporting the 2020 initiative, providing internships for young people with troubled histories. The project was put in place at the Beds and Bars operations in Paris – namely the St Christopher’s Inn backpacker hostel and La Rotonde - bar, brasserie, and business centre.

In December 2011 the team in Paris welcomed eight teenage interns from a local high school, aged between 15 and 17. They spent eight, half days in eight different areas of the business, taking turns to master and complete the duties associated with each.

On an individual basis, they discovered several aspects of the business and gained an understanding of the bigger picture. They worked in the hostel reception, kitchen, and book keeping areas, and the kitchen, sales, marketing, and accounts departments of La Rotonde.

Given the struggle faced by these teenagers when trying to complete school, their integration in Paris was a big challenge. It all began with a conversation about hospitality and how the customer comes first. The teenagers then visited all parts of the business for familiarisation. It was stressed that this is probably the only industry where everyone, even without a diploma, gets a chance and can progress quickly.

The interns turned up every day - on time and properly dressed. They always got involved and were willing to go the extra mile. Prior to this the majority of the group had no idea what career they wanted to pursue, but after the experience four wanted to work in hospitality. Another two raved about accounts and sales.

This was a great success for the interns and our team. We achieved something for the local community and hopefully nudged potential new staff members, toward our business in the future. The next step will be to work with a slightly older group for a longer period of time – focusing on those who have already decided to pursue a career in the industry.

You will find below everything you need to know about what we look for in our Unit General Managers.

Role Title: Unit General Manager

Reports to: Retail Development Manager

Objective

To deliver a product focused on great customer service, which puts providing a brilliant experience for our customers at the centre of everything we do.

Essential requirements

You must:

• Have all necessary documentation in which to be legally employed in the country in which you are based.
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units country.
• Have a up to date/active bank account in your own name
• Be able to converse fluently in English and the native language of the country in which your Unit Operates Spanish essential catalan desirable.
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Building a Sustainable and Innovative business

• Keep up to date and communicate with your team all current promotions within the Beds and Bars group, to provide information to guests, on request in order to utilise cross selling opportunities
• Propose and implement effective local marketing strategies to ensure unit exposure and growth
• Ensure completion of product-ordering on time, every time; ensure full availability of all drink, food and non-consumable items

Leading and developing people

• Manage the team, including motivating and leading the team to work to the highest standards, at all times
• Identify and monitor training needs and take an active role in developing people
• Manage the day-to-day performance of staff, in line with company personnel policies and procedures
• Manage the day-to-day attendance of staff and managers, in line with company sickness and absence management policies and procedures
• Deal with any employee complaints and/or grievances promptly, in line with company guidelines
• Communicate effectively with the team, through weekly team meetings
• Manage and maintain employee personnel & training files
• Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork is correct, completed, and copied to all necessary parties concerned
• Take responsibility for your own development by completing in-house training and communicating learning needs with your retail development manager
• Always adhere to all company policies and procedures and licensing laws

Achieving targets and Growing profits

• Review P&L accounts monthly with the retail development manager and accounts team, agreeing on transactions, room for improvement, any targets not achieved, and any help required centrally to achieve them
• Maximise all sales opportunities in the business, including quality of food and drink service and availability
• Have an thorough understanding of all centralised promotions and point-of-sale or merchandising requirements
• Working with your team and Retail Development Manager to maximise profit wherever possible whilst still delivering a great experience for our customer and maintaining retail integrity
• Manage and maintain the administration of reservations, cancellations and no-shows, in line with company policy Maintaining Controls and Standards
• Take full responsibility for the results achieved in the unit, including profit and loss (P&L) performance, stock, standards and audits
• Ensure that all operating, procedures are adhered to, in line with company policy, ensuring the safety and security of our customers and staff
• Familiarise with the workplace and be ultimately accountable for all areas of the unit, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
• Control and be accountable for all aspects of finance within the unit, including sales, gross profit, stock control, yield, bed occupancy, core wages and controllable expenditure
• Control all office administration procedures and ensure that the management team complies with company standards
• Be accountable for all cash management throughout the unit, including third-party providers (such as ATMs); conduct thorough investigations for all cash-loss issues
• Forecast sales and wages weekly/monthly
• Be responsible for accurate rota-planning, based on forecast sales and core wage budget
• Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales
• Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training
• Manage all stock-management processes, including timely stock counts, line checks, wastage report
• Carry out quarterly risk assessments to ensure staff and customers' safety; and raising issues with the maintenance team and retail development manager as and when they occur
• Ensure the completion of daily top to bottom unit checks and to raise, monitor and manage all maintenance issues with the management team as and when required
• Be aware and adhere to any local/regional/ health and safety at work regulations

Providing a brilliant experience for our customers

• Deliver excellent customer service and maintain a high standard of customer management, at all times
• Develop and lead a workplace culture focused on delivering an outstanding experience for our customers
• Strive to continually improve our product to ensure maximum customer satisfaction.
• Delivers product and experience within guidelines to ensure consistent customer experience

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Take pride in person appearance
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the unit.

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues

Managing performance

• Manage both good and poor performance
• Be accountable for meeting and exceeding objectives
• Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
• Be effective in planning own time
• Make work fun

Still interested?

Please send us an up to date CV to: management.jobs@bedsandbars.com

A continuación encontrará todo lo que necesita saber acerca de lo que buscamos en nuestros Gerentes Generales de Sección

Puesto de trabajo: Gerente General de Sección

Informes al: Gerente de Desarrollo Comercial

Objetivo

Entregar un producto enfocado al buen servicio al cliente, lo cual supone proporcionar una experiencia brillante para nuestros clientes que son el fin de todo lo que hacemos.

Requisitos esenciales

Usted debe:

• Tener toda la documentación necesaria para poder trabajar legalmente en el país en el que se basan.
• Toda la documentación requerida por cualquier certificación local / regional / nacional o de los órganos de gobierno para poder operar legalmente en el país del puesto de trabajo.
• Tener una cuenta bancaria en su propio nombre activa y al día.
• Ser capaz de conversar con fluidez en Inglés y el idioma nativo del país en donde se desarrollará el puesto de trabajo, español preciso, catalán deseable.
• No se proporciona alojamiento. Debe tener un lugar fijo de residencia y vivir a una distancia razonable del puesto de trabajo.

Responsabilidades principales

Construir un negocio sostenible y de vanguardia

• Mantenerse al día y comunicar con su equipo todas las promociones actuales dentro del grupo de Beds and Bars, para proporcionar información a los clientes, con el fin de aprovechar las oportunidades de venta cruzada.
• Proponer e implementar estrategias efectivas de marketing local para garantizar la exposición y el crecimiento de la unidad
• Asegurar la terminación de los pedidos de productos a tiempo, cada vez; garantizar la plena disponibilidad de todos los elementos de bebida, comida y no consumibles

Guiar y desarrollar a las personas

• Gestionar el equipo, motivándolo y guiándolo para trabajar al máximo nivel, en todo momento
• Identificar y vigilar las necesidades de formación y tomar un papel activo en el desarrollo de las personas
• Gestionar el rendimiento del día a día del personal, de acuerdo con la política personal y procedimientos de la empresa
• Gestionar la asistencia del día a día del personal y los gerentes, de acuerdo con las normas de baja , gestión de la ausencia y procedimientos de la empresa
• Tratar con las quejas de los empleados y / o reclamos rápidamente, de acuerdo con directrices de la empresa
• Comunicarse de manera eficaz con el equipo, a través de reuniones semanales
• Gestionar y mantener los archivos personales del empleado y los de formación
• Identificar las necesidades de contratación y adoptar un papel activo en actividades de búsqueda, selección y el nombramiento del personal, en línea con el proceso de contratación de la empresa, asegurando que toda la documentación es correcta, completa, y que llegue a todas las partes interesadas
• Asumir la responsabilidad de su propio desarrollo, completando formación y comunicación de las necesidades de aprendizaje con su gerente de desarrollo comercial
• Respete siempre todas las políticas, procedimientos y las leyes de concesión de licencias

Lograr objetivos y beneficios crecientes

• Revisar las cuentas de pérdidas y ganancias mensuales con el gerente de desarrollo comercial y el equipo de cuentas, acordando sobre las transacciones, sitio para mejorar, los objetivos no alcanzados, y cualquier ayuda necesaria para alcanzarlos
• Maximizar las oportunidades de ventas en el negocio, incluyendo calidad de servicio de alimentos, bebidas y la disponibilidad
• Tener un conocimiento profundo de todas las promociones centralizadas y los requisitos de punto de venta o comercialización
• Trabajar con su equipo y Gerente de Desarrollo Comercial para maximizar el beneficio siempre que proporcione una gran experiencia para nuestros clientes y mantener la integridad del desarrollo
• Gestionar y mantener la administración de las reservas, cancelaciones y ausencias sin aviso previo, en línea con la política de empresa

Controles y mantenimiento de las normas

• Tome toda la responsabilidad por los resultados alcanzados en el puesto, incluyendo pérdidas y ganancias (P & L) de rendimiento, stock, normas y auditorías
• Asegúrese de que todos los procedimientos operativos se cumplen, en línea con la política de la empresa, garantizando la seguridad de nuestros clientes y personal
• Familiarízate con el lugar de trabajo y ser el responsable final de todas las áreas de la unidad, para asegurarse de que el buen trabajo es mantenido por el equipo y que las áreas que requieren mejoras se pueden identificar
• Controlar y ser responsable de todos los aspectos de las finanzas dentro de la unidad, incluyendo las ventas, ganancia bruta, control de stock, producción, ocupación de las camas, los salarios básicos y los gastos controlables
• Control de todos los procedimientos de administración de oficinas y asegurarse de que el equipo de gestión cumple con las normas de la empresa
• Ser responsable de toda la gestión de dinero en efectivo a través de la unidad, incluyendo otros proveedores tales como cajeros automáticos, con investigaciones exhaustivas de todos los problemas de pérdida de dinero en efectivo
• Previsión de ventas y los salarios semanales / mensuales
• Ser responsable de la correcta rotación de planificación, en base a las previsiones de ventas y el presupuesto de los salarios básicos
• Planificar todos los turnos de acuerdo con los objetivos presupuestados y los pronósticos, tomando las medidas diarias necesarias para reducir / aumentar las horas, en línea con las ventas
• Gestionar todos los procesos de entrega, incluido el control de los pedidos, almacenamiento, rotación de stock, la seguridad, la investigación de pérdidas y formación de personal
• Gestionar todos los procesos de gestión de existencias, incluyendo recuento de stock, las verificaciones en línea, el informe de pérdidas
• Llevar a cabo evaluaciones de riesgos trimestrales para garantizar la seguridad del personal y clientes y hablar de los problemas con el equipo de mantenimiento y gerente de desarrollo cuando se produzcan
• Garantizar la completa finalización de los controles diarios, controlar y administrar todos los problemas de mantenimiento con el equipo directivo, cuando sea necesario
• Mantenerse informado y cumplir con cualquier reglamento local / regional / de la salud y seguridad en el trabajo

Proporcionar una experiencia brillante para nuestros clientes

• Ofrecer un excelente servicio al cliente y mantener un alto nivel de gestión de clientes en todo momento
• Desarrollar y guiar una cultura de trabajo centrada en ofrecer una experiencia excepcional para nuestros clientes
• Esforzarse por mejorar continuamente nuestro producto para garantizar la máxima satisfacción del cliente.
• Entrega de producto y la experiencia, dentro de las directrices, para asegurar una experiencia consistente al cliente

Especificaciones personales

Enfoque al cliente

• Sea amable, sonriente, alegre y acogedor para nuestros clientes, para crear un gran ambiente
• Mantenga la calma, sea paciente y educado, cuando reciba comentarios de los clientes
• Se servicial y haz lo posible para ayudar a nuestros clientes

Conducir

• Tenga confianza y motivación propia
• Demostrar un compromiso apasionado con el negocio
• Recibir y aceptar los cambios, con una actitud positiva
• Ser capaz de trabajar sin supervisión en un entorno activo
• Ser capaz de priorizar las tareas

La integridad personal

• Sea honesto y confiable
• Sea digno de confianza y respetuoso
• Esté orgulloso de su apariencia personal
• Mantenga un excelente puntualidad y asistencia
• Sea profesional en todo momento

Trabajo en equipo

• Debe ser un buen miembro del equipo siempre
• Crear y mantener buenas relaciones con todos los miembros del equipo
• Trabajar en conjunto con el equipo para asegurarse de que el bar sea el mejor
• Estar dispuesto a asumir trabajos para equilibrar la carga de trabajo del equipo
• Ser capaz de comunicarse bien con la gente de todos los niveles

Desarrollo personal y otros

• Estar motivado para aprender y desarrollarse personalmente
• Pedir opiniones e invertir tiempo en el desarrollo personal
• Supervisar, entrenar y desarrollar a los demás
• Apoyar, animar y motivar a otros
• Entrenar, guiar y dar su opinión a los demás

La gestión del cambio

• Recibir y aceptar el cambio, con una actitud positiva
• Comprender la necesidad del cambio
• Buscar oportunidades para mejorar las áreas de la unidad.

Obtener el compromiso

• Comunicarse de forma clara a los colegas y clientes
• Obtenga el compromiso de los demás mediante el uso de conocimientos propios
• Actuar como un modelo a seguir

El análisis y la toma de decisiones

• Comprender la información con rapidez y precisión
• Resolver problemas con las directrices actuales
• Ser capaz de trabajar independientemente y saber cuándo hay que intensificar las cuestiones

Gestión de rendimiento

• Gestionar el rendimiento bueno y malo
• Ser responsable en cumplir y exceder los objetivos
• Ser capaz de identificar cuando los objetivos no se van a conseguir y tomar medidas para asegurar que los objetivos se cumplan
• Ser eficaz en la planificación del tiempo libre
• Hacer del trabajo algo divertido

Todavía está interesado?

Por favor envíanos tu CV a : management.jobs@bedsandbars.com

You will find below everything you need to know about what we look for in our Unit General Managers

Role Title: Unit General Manager

Reports to: Retail Development Manager

Objective

To deliver a product focused on great customer service, which puts providing a brilliant experience for our customers at the centre of everything we do.

Essential requirements

You must:

• Have all necessary documentation in which to be legally employed in the country in which you are based.
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units country.
• Have a up to date/active bank account in your own name
• Be able to converse fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities 

Building a Sustainable and Innovative business

• Keep up to date and communicate with your team all current promotions within the Beds and Bars group, to provide information to guests, on request in order to utilise cross selling opportunities
• Propose and implement effective local marketing strategies to ensure unit exposure and growth
• Ensure completion of product-ordering on time, every time; ensure full availability of all drink, food and non-consumable items

Leading and developing people

• Manage the team, including motivating and leading the team to work to the highest standards, at all times
• Identify and monitor training needs and take an active role in developing people
• Manage the day-to-day performance of staff, in line with company personnel policies and procedures
• Manage the day-to-day attendance of staff and managers, in line with company sickness and absence management policies and procedures
• Deal with any employee complaints and/or grievances promptly, in line with company guidelines
• Communicate effectively with the team, through weekly team meetings
• Manage and maintain employee personnel & training files
• Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork is correct, completed, and copied to all necessary parties concerned
• Take responsibility for your own development by completing in-house training and communicating learning needs with your retail development manager
• Always adhere to all company policies and procedures and licensing laws

Achieving targets and Growing profits

• Review P&L accounts monthly with the retail development manager and accounts team, agreeing on transactions, room for improvement, any targets not achieved, and any help required centrally to achieve them
• Maximise all sales opportunities in the business, including quality of food and drink service and availability
• Have an thorough understanding of all centralised promotions and point-of-sale or merchandising requirements
• Working with your team and Retail Development Manager to maximise profit wherever possible whilst still delivering a great experience for our customer and maintaining retail integrity
• Manage and maintain the administration of reservations, cancellations and no-shows, in line with company policy

Maintaining Controls and Standards

• Take full responsibility for the results achieved in the unit, including profit and loss (P&L) performance, stock, standards and audits
• Ensure that all operating, procedures are adhered to, in line with company policy, ensuring the safety and security of our customers and staff
• Familiarise with the workplace and be ultimately accountable for all areas of the unit, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
• Control and be accountable for all aspects of finance within the unit, including sales, gross profit, stock control, yield, bed occupancy, core wages and controllable expenditure
• Control all office administration procedures and ensure that the management team complies with company standards
• Be accountable for all cash management throughout the unit, including third-party providers (such as ATMs); conduct thorough investigations for all cash-loss issues
• Forecast sales and wages weekly/monthly
• Be responsible for accurate rota-planning, based on forecast sales and core wage budget
• Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales
• Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training
• Manage all stock-management processes, including timely stock counts, line checks, wastage report
• Carry out quarterly risk assessments to ensure staff and customers' safety; and raising issues with the maintenance team and retail development manager as and when they occur
• Ensure the completion of daily top to bottom unit checks and to raise, monitor and manage all maintenance issues with the management team as and when required
• Be aware and adhere to any local/regional/ health and safety at work regulations

Providing a brilliant experience for our customers

• Deliver excellent customer service and maintain a high standard of customer management, at all times
• Develop and lead a workplace culture focused on delivering an outstanding experience for our customers
• Strive to continually improve our product to ensure maximum customer satisfaction.
• Delivers product and experience within guidelines to ensure consistent customer experience

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Take pride in person appearance
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the unit.

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues

Managing performance

• Manage both good and poor performance
• Be accountable for meeting and exceeding objectives
• Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
• Be effective in planning own time
• Make work fun

Still interested?

Please send us an up to date CV to: management.jobs@bedsandbars.com

You will find below everything you need to know about what we look for in our Senior Assistant Managers

Reports to: Unit General Manager

Role Objective

To assist the Unit General Manager in the successful running of our operations by ensuring that systems and controls set out by Beds and Bars, are being adhered to, whilst being highly visible in the front of house side of unit operation. To take an active role in the development of the team specifically at the management level, to ensure a brilliant experience for our customers

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse Fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Leading and Developing People

• Take responsibility for personal development by completing in-house training, attending courses and identifying need
• Working with the Management team on the development of personal development plans for key members of staff
• Identify recruitment needs and take an active role in the recruitment of new staff members

Building a sustainable and Innovative business

• Be involved and contribute at team meetings
• Maintain effective communication, at all times, among the team, management and head office
• Propose and implement local marketing strategies to maximise room occupancy levels
• Conduct regular SWOT analysis and identify areas for growth and opportunity

Achieving Targets and Growth

• Assist in achieving all financial targets
• Manage and maintain correct staffing levels
• Input into the annual budgeting process
• Attend  Profit and Loss meetings and agree actions
• Arrange for any issues to be briefed at weekly team meetings

Maintaining Controls and Standards

• Manage the opening and closing of the unit ensuring all procedures are adhered to
• Carry out instructions given by the management team and head office
• Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
• Deal with deliveries and report any loss or damage to the manager
• Be responsible for cash-management issues
• Always adhere to all company policies and procedures and licensing laws
• Monitor and manage maintenance issues
• Manage office administration as instructed by the Unit General Manager
• Ensure that all Daily standards Audit are completed a minimum of twice daily
• Report any faults or damage immediately to the Unit General Manager
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the Unit General Manager immediately
• Take responsibility for extra management tasks, as required, in the Unit General Manager's absence

Providing a Brilliant Experience for our customers

• Ensure all staff members are aware of all current promotions and products through regular briefings
• Deliver excellent customer service and customer management, at all times
• Work along side the management team to continually improve the product

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Take Pride in personal appearance.
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the pub and business

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues

Managing performance

• Manage both good and poor performance
• Be accountable for meeting and exceeding objectives
• Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
• Be effective in planning own time
• Make work fun

Still interested?

Please send us an up to date CV to: management.jobs@bedsandbars.com

You will find below everything you need to know about what we look for in our Assistant Managers

Reports to: Unit General Manager/Senior Assistant Manager

Role Objective

To assist the Unit General Manager in the completions by other members of the management team of systems and controls set out by Beds and Bars. Taking an active role in the development of the team specifically at the management level, to ensure a brilliant experience for our customers.

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse Fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Leading and Developing People

• Manage the team including motivating and leading the team to work to the highest possible standards at all times
• Take responsibility for personal development by completing in-house training, attending courses and identifying need
• Working with the Management team on the development of personal development plans for key members of staff
• Identify recruitment needs and take an active role in the recruitment of new staff members

Providing a Brilliant Experience for our customers

• Ensure all staff members are aware of all current promotions and products through regular briefings
• Deliver excellent customer service and customer management, at all times
• Work along side the management team to continually improve the product

Maintaining Controls and Standards

• Manage the opening and closing of the unit ensuring all procedures are adhered to
• Carry out instructions given by the management team and head office
• Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
• Deal with deliveries and report any loss or damage to the manager
• Be responsible for cash-management issues
• Always adhere to all company policies and procedures and licensing laws
• Monitor and manage maintenance issues
• Manage office administration as instructed by the Unit General Manager
• Ensure that all Daily standards Audit are completed a minimum of twice daily
• Report any faults or damage immediately to the Unit General Manager
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the Unit General Manager immediately
• Take responsibility for extra management tasks, as required, in the Unit General Manager's absence

Achieving Targets and Growth

• Assist in achieving all financial targets
• Manage and maintain correct staffing levels
• Input into the annual budgeting process
• Attend Profit and Loss meetings and agree actions
• Arrange for any issues to be briefed at weekly team meetings

Building a sustainable and Innovative business

• Be involved and contribute at team meetings
• Maintain effective communication, at all times, among the team, management and head office
• Propose and implement local marketing strategies to maximise room occupancy levels
• Conduct regular SWOT analysis and identify areas for growth and opportun

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Take Pride in personal appearance.
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the pub and business

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues

Managing performance

• Manage both good and poor performance
• Be accountable for meeting and exceeding objectives
• Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
• Be effective in planning own time
• Make work fun

Still interested?

Please send us an up to date CV to: management.jobs@bedsandbars.com

Role: Supervisor

You will find below everything you need to know about what we look for in our Supervisors.

Reports to

Manager/Senior Assistant Manager/Assistant Manager

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse Fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Role Objective

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers. To supervise, train and motivate others, with the key aim of retaining and attracting new customers

Providing a Brilliant Experience for our Customers

• Deliver excellent customer service at all times
• Deal with customer issues in a professional and helpful manner
• Keep up to date with current promotions and new products and inform staff
• Make customers aware of offers in our units

Maintaining Controls and Standards

• Serve and present beverages, quickly and efficiently, meeting our standards and specs
• Assist in the opening and closing of the unit
• Assist in keeping the unit clean and safe
• Always adhere to all company policies and procedures and licensing laws
• Maintain accurate stock control, including ordering, delivery checks, line checks and wastage

Leading and Developing People

• Maintain personal knowledge by completing in-house training and attending course
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist

Achieving Targets and Growing Profits

• Assist in achieving all financial targets set for the unit

Building a Sustainable and Innovative Business

• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the pub and business

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues

Still interested?

Please send us an up to date CV to: jobs@bedsandbars.com

You will find below everything you need to know about what we look for in our Kitchen Supervisors

Reports to: Manager

Job Objective

To prepare, cook and present food quickly and efficiently. To ensure the smooth running of the kitchen, at all times and to supervise, train and motivate others with the key aim of delivering food to our customers within 10 minutes.

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse fluently in English and the native language of the country in which your unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Providing a brilliant experience for our customers

• Deliver excellent customer service, at all time
• Prepare, cook and present food quickly and efficiently, meeting our standards
• Keep up to date with all new products, specials, promotions and events offered in the unit

Maintaining Controls and Standards

• Ensure staff members work safely around kitchen equipment and report any maintenance issues to the manager
• Ensure staff members complete all appropriate company documentation and key tasks, on every shift
• Ensure the kitchen is kept clean, hygienic and tidy, at all times
• Manage the opening and closing of the kitchen
• Conduct regular security checks throughout the day and report any security issues to line manager
• Always adhere to all company policies and procedures
• Always adhere to company specifications
• Maintain excellent knowledge of all company and site specific Health and Safety procedures

Achieving targets and Growing Profits

• Manage all kitchen-related office administration and third-party contractors
• Manage and maintain correct staffing levels
• Use food development plan to improve the sales and profitability of the unit
• Maintain accurate food-ordering and stocking levels, including all kitchen materials
• Assist in achieving financial targets set for the unit
• Manage wastage through correct product measurement

Building a Sustainable and Innovative business

• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Leading and developing people

• Identify and take an active role in the recruitment of new staff members
• Maintain personal knowledge by completing in-house training
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist.

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide and give feedback to others

Managing change

• Welcome and embrace change, with a positive attitude
• Understand the need for change
• Look for opportunity to improve areas of the pub and business

Gaining commitment

• Communicate clearly to colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues

Managing performance

• Manage both good and poor performance
• Be accountable for meeting and exceeding objectives
• Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
• Be effective in planning own time
• Make work fun

Still interested?

Please send us an up to date CV to: jobs@bedsandbars.com

Role:Team member Bar

You will find below everything you need to know about what we look for in our bartenders.

Reports to: Manager/Senior Assistant Manager/Assistant Manager/Supervisor

Role Objective

To deliver friendly, knowledgeable and efficient customer service and product delivery to provide a brilliant experience for our customer.

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Providing a brilliant experience for our customers

• Deliver excellent customer service, at all times
• Serve and present beverages, quickly and efficiently, meeting our standards and specs
• Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
• Keep up to date with all new products, specials, promotions and events offered in the unit, so as to offer the customer a brilliant experience
• Make customers aware of offers on our great food and drink range
• Check back regularly during food service to ensure customer satisfaction.
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety

Maintaining Controls and Standards

• Conduct daily standard audits at the beginning of shift, and continue throughout and reporting any issues to line manager
• Always adhere to all company policies and procedures.
• Always adhere to local liecencing laws regarding responsible and correct service of alcohol
• Maintain excellent knowledge of all company and site specific Health and Safety procedures.

Contributing ideas to help develop an innovate business.

• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Development

• Maintain personal knowledge by completing in-house training
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist.

Main responsibilities

• Maintain personal knowledge by completing in-house training
• Always adhere to all company policies and procedures and licensing law
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Still interested?

Please send us an up to date CV to: jobs@bedsandbars.com

You will find below everything you need to know about what we look for in our Receptionists

Reports to

Manager/Senior Assistant Manager/Assistant Manager/Supervisor

Objective

To deliver friendly, knowledgeable and efficient customer service throughout a guests stay in order to create a brilliant experience

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar

Main responsibilities

Providing a brilliant experience for our customers

• Deliver excellent customer service, at all times
• Be seen as the main point of contact dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Keep up to date all special, promotions and events offered in the unit, so as to offer guests maximum value during there stay.
• Develop and maintain local area knowledge.

Maintaining Controls and Standards

• Assist in keeping the reception area clean and tidy, at all times
• Conduct regular security checks throughout the day and report any security issues to line manager
• Provide reports, as required, for housekeepers and management
• Always adhere to all company policies and procedures.
• Maintain excellent knowledge of all company and site specific Health and Safety procedures.
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximising bed sales opportunities

Contributing ideas to help develop an innovate business.

• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Development

• Maintain personal knowledge by completing in-house training
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist.

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback.
• Be efficient and organised
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Attentive to personal hygiene and presentation.
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team member
• Work together with the team to ensure that the hostel/hotel is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Still interested?

Please send us an up to date CV to: jobs@bedsandbars.com

You will find below everything you need to know about what we look for in our housekeeping staff.

Reports to:Manager/Senior Assistant Manager/Assistant Manager/Supervisor

Objective

To clean all areas of the unit thoroughly, with the key aim of enhancing the customer experience by having excellent standards throughout the Unit.

Essential requirements

You must:

• Be eligible or haveall necessary documentation in which to be legally employed in the country,which you are based
• All Documentation requiredby any Local/Regional/National certifying or Governing bodies in whichto operate legally within you units country
• Have a up to date/activebank account in your own name
• Be able to conversein English or the native language of the country in which your UnitOperates
• Where live in accommodationis not provided. Have a fixed place of residence and live within a reasonabletravelling distance of the unit

Main responsibilities

Providing a brilliant experience for our customers

• Deliver excellent customer service, at all times
• Maintainhigh standards of cleanliness and presentation in all back-of-houseareas, customer areas, bedrooms and toliets
• Fulfil all reasonablerequests from guests to ensure their comfort, satisfaction and safety
• Keep up to date withall specials, promotions and events offered in the unit, so as to offerguests maximum value during there stay.

Maintaining Controls and Standards

• Createand work to daily job lists from the arrivals and departures list
• Reportany maintenance issues immediately to line manager, including all furniture,fittings and equipment
• Always adhere to allcompany policies and procedures
• Maintain excellentknowledge of all company and site specific Health and Safety procedures
• Completeall periodical tasks, such as flipping mattresses, cleaning curtainsand dusting lamp shades in line with unit task list

Contributing ideas to help develop an innovate business.

• Be involved and contributeat team meetings to contribute and improve the overall business
• Carry out instructionsgiven by the management team and head office

Development

• Maintain personal knowledgeby completing in-house training
• Engage with your linemanager at all times about your own personal and professional developmentand how Beds and Bars can assist.

Person Specification

Customer focus

• Be friendly, smiley,sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patientand polite, if receiving customer feedback
• Be efficient and organised
• Be helpful and go outof your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionatecommitment to the business
• Welcome and embracechange, with a positive attitude
• Be able to work unsupervisedin a busy environment
• Be able to prioritiseduties

Personal integrity

• Be honest and reliable
• Be trustworthy andrespectful
• Attentive to personalhygiene and presentation
• Maintain excellenttime-keeping and attendance
• Be professional at all times

Team work

• Always be a good teamplayer
• Build and maintaingood relationships with all team member
• Work together withthe team to ensure that the hostel/hotel is the best it can be
• Be willing to takeon jobs to balance the team workload
• Be able to communicatewell with people of all levels

Still interested?

Please send us an up to date CV to: jobs@bedsandbars.com

You will find below everything you need to know about what we look for in our Kitchen team members.

Reports to: Manager/Senior Assistant Manager/Assistant Manager/Supervisor

Objective

To prepare, cook and present food quickly and efficiently, in line with company specifications whilst maintaining the highest level of kitchen standards and cleanliness.

Essential requirements

You must:

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country
• Have a up to date/active bank account in your own name
• Be able to converse fluently in English and the native language of the country in which your Unit Operates
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Providing a brilliant experience for our customers

• Deliver excellent customer service, at all times
• Prepare, cook and present food quickly and efficiently, meeting our standards
• Assist in keeping the kitchen clean, hygienic and tidy, at all times
• Keep up to date with all new products, specials, promotions and events offered in the unit

Maintaining Controls and Standards

• Always adhere to all company policies and procedures.
• Maintain excellent knowledge of all company and site specific Health and Safety procedures
• Work safely around kitchen equipment and report any maintenance issues to the manager
• Complete all appropriate company documentation and key tasks, on every shift
• Always adhere to company specifications

Contributing ideas to help develop an innovate business.

• Be involved and contribute at team meetings
• Work with other kitchen team members to develop daily food specials
• Carry out instructions given by the management team and head office

Development

• Maintain personal knowledge by completing in-house training
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist.

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, when receiving feedback.
• Be efficient and organised
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be attentive to personal hygiene and appearance
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the kitchen operation is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels

Still interested?

Please send us an up to date CV to: jobs@bedsandbars.com