Hostel Manager

Brand:
Location: Edinburgh
Salary:
See below for Job Description and Requirements »

Hostel Manager

You will find below everything you need to know about what we look for in our Unit General Managers

Role Title: Unit General Manager

Reports to: Operations Director

Objective

To deliver a product focused on great customer service, which puts providing a brilliant experience for our customers at the centre of everything we do.

Essential requirements

You must:

  • Have all necessary documentation in which to be legally employed in the country in which you are based.
  • All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units country.
  • Have a up to date/active bank account in your own name
  • Be able to converse fluently in English and the native language of the country in which your Unit Operates
  • Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Building a Sustainable and Innovative business

  • Keep up to date and communicate with your team all current promotions within the Beds and Bars group, to provide information to guests, on request in order to utilise cross selling opportunities
  • Propose and implement effective local marketing strategies to ensure unit exposure and growth
  • Ensure completion of product-ordering on time, every time; ensure full availability of all drink, food and non-consumable items

Leading and developing people

  • Manage the team, including motivating and leading the team to work to the highest standards, at all times
  • Identify and monitor training needs and take an active role in developing people
  • Manage the day-to-day performance of staff, in line with company personnel policies and procedures
  • Manage the day-to-day attendance of staff and managers, in line with company sickness and absence management policies and procedures
  • Deal with any employee complaints and/or grievances promptly, in line with company guidelines
  • Communicate effectively with the team, through weekly team meetings
  • Manage and maintain employee personnel & training files
  • Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork is correct, completed, and copied to all necessary parties concerned
  • Take responsibility for your own development by completing in-house training and communicating learning needs with your retail development manager
  • Always adhere to all company policies and procedures and licensing laws

Achieving targets and Growing  profits

  • Review P&L accounts monthly with the retail development manager and accounts team, agreeing on transactions, room for improvement, any targets not achieved, and any help required centrally to achieve them
  • Maximise all sales opportunities in the business, including quality of food and drink service and availability
  • Have an thorough understanding of all centralised promotions and point-of-sale or merchandising requirements
  • Working with your team and Retail Development Manager to maximise profit wherever possible whilst still delivering a great experience for our customer and maintaining retail integrity
  • Manage and maintain the administration of reservations, cancellations and no-shows, in line with company policy

Maintaining Controls and Standards

  • Take full responsibility for the results achieved in the unit, including profit and loss (P&L) performance, stock, standards and audits
  • Ensure that all operating procedures and licence conditions are adhered to, in line with company policy, ensuring the safety and security of our customers and staff
  • Familiarise with the workplace and be ultimately accountable for all areas of the unit, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
  • Control and be accountable for all aspects of finance within the unit, including sales, gross profit, stock control, yield, bed occupancy, core wages and controllable expenditure
  • Control all office administration procedures and ensure that the management team complies with company standards
  • Be accountable for all cash management throughout the unit, including third-party providers (such as ATMs); conduct thorough investigations for all cash-loss issues
  • Forecast sales and wages weekly/monthly
  • Be responsible for accurate rota-planning, based on forecast sales and core wage budget
  • Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales
  • Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training
  • Manage all stock-management processes, including timely stock counts, line checks, wastage report
  • Carry out quarterly risk assessments to ensure staff and customers’ safety; and raising issues with the maintenance team and retail development manager as and when they occur
  • Ensure the completion of daily top to bottom unit checks and to raise, monitor and manage all maintenance issues with the management team as and when required
  • Be aware and adhere to any local/regional/ health and safety at work regulations
  • Follow GDPR guidelines and follow Beds and Bars policy as to data handling

Providing a brilliant experience for our customers

  • Deliver excellent customer service and maintain a high standard of customer management, at all times
  • Develop and lead a workplace culture focused on delivering an outstanding experience for our customers
  • Strive to continually improve our product to ensure maximum customer satisfaction.
  • Delivers product and experience within guidelines to ensure consistent customer experience

Person Specification

Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers

Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties

Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Take pride in person appearance
  • Maintain excellent time-keeping and attendance
  • Be professional at all times

Team work

  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels

Developing self and others

  • Be motivated to learn and develop self
  • Seek feedback and invest time in personal development
  • Supervise, train and develop others
  • Support, encourage and motivate others
  • Coach, guide and give feedback to others

Managing change

  • Welcome and embrace change, with a positive attitude
  • Understand the need for change
  • Look for opportunity to improve areas of the unit.

Gaining commitment

  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Act as a role model

Analysing and decision-making

  • Understand information quickly and accurately
  • Resolve problems using current guidelines
  • Be able to work independently and know when to escalate issues

Managing performance

  • Manage both good and poor performance
  • Be accountable for meeting and exceeding objectives
  • Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
  • Be effective in planning own time
  • Make work fun

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Basic Job Requirements:

Phone: +44 (0)208 600 5210 - Fax: +44 (0)208 600 5247