Trainee Assistant

Brand:
Location: London - Greenwich
Salary:
See below for Job Description and Requirements »

Assistant Manager

You will find below everything you need to know about what we look for in our Assistant Managers

Reports to: Unit General Manager/Senior Assistant Manager

Role Objective

To assist the Unit General Manager in the completions by other members of the management team of systems and controls set out by Beds and Bars. Taking an active role in the development of the team specifically at the management level, to ensure a brilliant experience for our customers

Essential requirements

You must:

  • Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
  • All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units country
  • Have a up to date/active bank account in your own name
  • Be able to converse Fluently in English and the native language of the country in which your Unit Operates
  • Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Main responsibilities

Leading and Developing People

  • Manage the team including motivating and leading the team to work to the highest possible standards at all times
  • Take responsibility for personal development by completing in-house training, attending courses and identifying need
  • Working with the Management team on the development of personal development plans for key members of staff
  • Identify recruitment needs and take an active role in the recruitment of new staff members

Providing a Brilliant Experience for our customers

  • Ensure all staff members are aware of all current promotions and products through regular briefings
  • Deliver excellent customer service and customer management, at all times
  • Work along side the management team to continually improve the product

Maintaining Controls and Standards

  • Manage the opening and closing of the unit ensuring all procedures are adhered to
  • Carry out instructions given by the management team and head office
  • Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
  • Deal with deliveries and report any loss or damage to the manager
  • Be responsible for cash-management issues
  • Always adhere to all company policies and procedures and licensing laws
  • Monitor and manage maintenance issues
  • Manage office administration as instructed by the Unit General Manager
  • Ensure that all Daily standards Audit are completed a minimum of twice daily
  • Report any faults or damage immediately to the Unit General Manager
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
  • Report any security issues to the Unit General Manager immediately
  • Take responsibility for extra management tasks, as required, in the Unit General Manager’s absence

Achieving Targets and Growth

  • Assist in achieving all financial targets
  • Manage and maintain correct staffing levels
  • Input into the annual budgeting process
  • Attend  Profit and Loss meetings and agree actions
  • Arrange for any issues to be briefed at weekly team meetings

Building a sustainable and Innovative business  

  • Be involved and contribute at team meetings
  • Maintain effective communication, at all times, among the team, management and head office
  • Propose and implement local marketing strategies to maximise room occupancy levels
  • Conduct regular SWOT analysis and identify areas for growth and opportunity

Person Specification

Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers


Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties

Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Take Pride in personal appearance.
  • Maintain excellent time-keeping and attendance
  • Be professional at all times

Team work

  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels

Developing self and others

  • Be motivated to learn and develop self
  • Seek feedback and invest time in personal development
  • Supervise, train and develop others
  • Support, encourage and motivate others
  • Coach, guide and give feedback to others

Managing change

  • Welcome and embrace change, with a positive attitude
  • Understand the need for change
  • Look for opportunity to improve areas of the pub and business

Gaining commitment

  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Act as a role model

Analysing and decision-making

  • Understand information quickly and accurately
  • Resolve problems using current guidelines
  • Be able to work independently and know when to escalate issues

Managing performance

  • Manage both good and poor performance
  • Be accountable for meeting and exceeding objectives
  • Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
  • Be effective in planning own time
  • Make work fun

Apply Now


Basic Job Requirements:

Phone: +44 (0)208 600 5210 - Fax: +44 (0)208 600 5247