Part Time Supervisor

Brand:
Location: London - Holborn
Salary:
See below for Job Description and Requirements »

Part Time Supervisor

Role: Supervisor

You will find below everything you need to know about what we look for in our Supervisors.

Reports to

Manager/Senior Assistant Manager/Assistant Manager

Essential requirements

You must:

  • Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
  • All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within you units country
  • Have a up to date/active bank account in your own name
  • Be able to converse Fluently in English and the native language of the country in which your Unit Operates
  • Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit

Role Objective

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers. To supervise, train and motivate others, with the key aim of retaining and attracting new customers

Providing a Brilliant Experience for our Customers

  • Deliver excellent customer service at all times
  • Deal with customer issues  in a professional and helpful manner
  • Keep up to date with current promotions and new products and inform staff
  • Make customers aware of offers in our units

Maintaining Controls and Standards

  • Serve and present beverages, quickly and efficiently, meeting our standards and specs
  • Assist in the opening and closing of the unit
  • Assist in keeping the unit clean and safe
  • Always adhere to all company policies and procedures and licensing laws
  • Maintain accurate stock control, including ordering, delivery checks, line checks and wastage

Leading and Developing People

  • Maintain personal knowledge by completing in-house training and attending course
  • Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist

Achieving Targets and Growing Profits

  • Assist in achieving all financial targets set for the unit

Building a Sustainable and Innovative Business

  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office

Person Specification

Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers

Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties

Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times

Team work

  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels

Developing self and others

  • Be motivated to learn and develop self
  • Seek feedback and invest time in personal development
  • Supervise, train and develop others
  • Support, encourage and motivate others
  • Coach, guide and give feedback to others

Managing change

  • Welcome and embrace change, with a positive attitude
  • Understand the need for change
  • Look for opportunity to improve areas of the pub and business

Gaining commitment

  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Act as a role model

Analysing and decision-making

  • Understand information quickly and accurately
  • Resolve problems using current guidelines
  • Be able to work independently and know when to escalate issues

Apply Now


Basic Job Requirements:

Phone: +44 (0)208 600 5210 - Fax: +44 (0)208 600 5247