Employee Testimonials

Sophie Herbert
Head of UK Sales and Marketing

Designing cocktail menus; launching Belushi's sports bar - the Dugout in London Bridge; organising venue events like the full moon party and attending the prestigious Propel and Association of Licensed Multiple Retailers Chicago Study Tour are all part of Sophie Herbert's role as the head of UK sales and marketing at Beds & Bars. Having worked for ‘Europe's Famous Hostels', (an association of individually owned, independent hostels), as a co-ordination assistant, Sophie then undertook an internship at Beds & Bars and then got the role of sales and marketing assistant before moving into her current position.

“I maintain brand standards across the entire Beds & Bars estate. I work with everyone from venue managers to the executive board, ensuring that weekly marketing briefs are set and met,” she says.

Patrick Kipfmiller
Customer Experience Executive at Beds & Bars

Imagine being in charge of customer experience across all the 22 Beds & Bars venues in the UK and Europe. That's a lot of responsibility. That's Patrick Kipfmiller's job.

Patrick maintains operational standards and ensures that customer feedback and complaints are dealt with swiftly. To maintain happy customers, Patrick trains staff in customer service and works closely with the hostel ambassadors.

“To ensure the best customer experience, I created ‘hostel ambassadors' who are members of the team who show promise,” he says. “The ambassadors manage Trip Advisor and other various review sites. I enjoy teaching others about how to deliver customer service. If you have a strong work ethic and an open mind you will go far in this industry.”

Rob Savage
Press and PR manager at Beds & Bars

Juggling circus ringmasters, flame throwers and streams of journalists was all part of the day job for Rob Savage during the launch of Beds & Bars newest hostel, the St Christopher's Inn, Gare Du Nord in Paris.

As press and PR manager, it's all down to Rob to generate the headlines for big new venue openings, like the Gare Du Nord, and also regular press coverage for the 21 bars, venues and hostels in the Beds & Bars group.

“In my job I get to share all the good things about the hospitality industry, telling great stories and showing people how much fun it is,” he says. “My day can be so varied, it can go from organising for a film crew for [BBC Three show] Young, Dumb and Living Off Mum to film in our venues; to having board meetings and organising a local press trip in Newquay.”

Richard Bradford
UK Operations Manager at Beds & Bars

Determined not to work in a bank like many of his school friends, Richard wanted to have far more fun and not have his life mapped out ahead of him, so he turned to the hospitality industry. After working as assistant manager of a snooker bar in Shoreham, Sussex, in 1996 he joined St Christopher's Inns for seven years. He then spent ten years at Haven holidays as both complex manager and general manager, and in November 2013 he returned to St Christopher's Inns, who are owned by Beds & Bars, and became UK operations manager. With no standard day, Richard says his main role is ‘keeping the customer and the team at the centre of what you do'. His role involves dealing with customers, managers and staff, whilst ensuring the smooth running of all the UK sites.

“The fact there is no standard day is the reason I'm in this business,” he says. “I love the freedom you get in the industry to take on so many different tasks and work with so many different people.”

Luke Knowles
Retail Training Manager at Beds & Bars

Luke oversees people development at Beds & Bars including the training of new and current staff, developing & writing training plans, delivering training and the outsourcing of any necessary courses.

Over 600 people work for the multinational company and Luke implements the ‘footsteps' programme, which helps all members of staff progress their career and achieve their ambitions.

“I have a passion for people development, as I worked my way up through a series of internships and then on the accelerated management scheme at Novus Leisure,” he says. “The industry offers young people the chance to develop a wide range of skills which can translate to any business.